No, it is our pleasure to take you on a tour at no cost. We also offer self-guide tour at no cost to you.
Frequently Asked Questions
ADMIN
Do I have to make an appointment or do you accept walk-ins?
No, an appointment is not required, though we recommend one so that we can dedicate our time and full attention to you and all the amazing things our community has to offer.
How accessible is the management at the local office?
Our team is happy to assist you during our nornal business hours. We are open Monday - Friday from 9am to 6pm. If you don't catch us in the office we will be back momentarily. We may be assisting a resident, setting up a resident event, or helping another community member.
How do I apply for an apartment?
Easy, our application process is online through our website. If you need assistance, our team is here to assist.
What is your application process?
1. Complete your application online (pay application fee of $35 per person over 18 yrs of age).
2. Submit all supporting documents (you will receive an email with link).
3. Application processed.
4. Finakl decision made.
5. We will contact with next steps for lease completion and move in inofrmation (for approved applicants).
What happens if I had a previous eviction?
Applications are processed and reviewed on a case-by-case basis in accordance with our Community Qualifying Criteria.
How long does it take for an application to be approved?
Our normal process time can very, for most cases they can be completed in 1 to 3 business days.
How much will I pay in up-front costs when I sign the lease?
At time of lease signing you will pay a one time admin fee of $125, Security deposit ($1000/$2000) or show proof of Jetty bond.
What are my options for paying my rent?
Rent can be paid online to the community through our Loft portal.
How do I pay my rent online?
You will be able to pay your rent online after setting up your personal access in the portal (Loft).
Are there any monthly fees?
Yes, $161 includes Valet Trash, Pest Control, Community Ammenity Fee, Trash service fee, Utility Admin fee, and Tech Package.
Am I required to purchase renter's insurance?
Yes, all renter's must have insurance -$100,000 minimum requirment and property listing.
Which utilities (electricity, water, sewer/storm water) are included in my rent?
Ther ae no utilities included in the rent, however you will pay water / sewer to the community.
Does this community offer a bonus if I was referred by one of my friends?
Great question, We love resdinet referrals - we can discuss this in more detail at move-in.
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
No, we do not offer discounts for these setting.
If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit?
Deposits do not transfer from community to community.
Will I be allowed to sublet my apartment?
No, subletting is not permitted.
What fees will I need to pay if I have to break my lease?
A 60- day notice would be required and lease term fee equal to 1 months rent.
AMENITIES
What amenities does the property offer?
Clubhouse, gym, gazabo, pool, grill areas, tennis court, dog park, and controlled access.
During which time periods is the pool available for use?
Pool hours at 10am to 10pm.
Is parking available?
Yes, we offer on-site parking and on-site covered parking for a fee.
Is your community pet friendly?
Yes, we love fur babies. We allow 2 pets per home. Bread restrictions apply.
What are the fees associated with having pets?
There is a one-time pet fee of $400 per pet, and $20 per pet in monthly pet rent.
Are there weight or breed restrictions on pets?
Yes, we do have breed restrictions, these can be found on one website or staff.
Is there a pet park?
Yes, we have a fenced in pet play area.
What appliances are standard?
We offer a black / stanless appliance package. This includes stove, microwave, dishwasher and fridge - our community alos comes with full size washer and dryer included.
Do you offer furnished apartments?
No, we do not.
Do you offer short-term leases?
Our lease terms are 12 months.
Do you offer corporate leases?
We currently do not offer corporate leases.
If I have a package delivered, will you hold it at the leasing office?
No, they must deliver to the home.
What type of exercise equipment is available in the gym?
We offer an array of fitness equipment including free weights and cardio machines.
Are there building quiet hours or fees for using communal spaces?
Quite hours are from 10 PM to 6 AM.
DIRECTIONS
What's the nearest cross street?
We are located bewteen White Settlement Rd and Westpoint Blvd.
LOCATION
Is there public transportation within close proximity of the buildings?
There is no public transportation services near our community.
What is your community nearby?
We are near Central Park, White Settlement Youth Assocation, and Lake Worth.
Which school district are you in?
White Settlement ISD.
How far away is the nearest dog park?
We offer and geat community dog park on-site.
Are there bike trails nearby?
There are not any noted bike trails, however there are several park areas.
Where do residents shop?
We love to shop at Albertsons, Walmart, ALDI and a few local markets.
What's the name of the nearest coffee shop and how far is it from the property?
Starbucks 1.1 miles, Two Girls One Brew 1.7 miles.
MAINTENANCE
What will you do to prepare my apartment before I move in?
Your aparment will be clean and ready for your move-in. We walk our units with a detailed makeready sheet that must be completed for all units.
Do you have on-site maintenance?
Yes, we have on-site maintenance for daily routines, and after hours- emergency on-call staff.
An item in my unit needs repair. How do I get help?
Our resident submit workorders through their resident portal(Loft) or by phone with Maya or AI assistant.
How are maintenance issues handled?
Once a work order is submitted, our maintenance team will be there to look and repair the issue. This usually takes place in 24 hours (excluding weekends for non-emergancy issues).
Do I have to be present for a service technician to perform work?
No, you don't have to be present, when you place the work order through the Loft portal you can allow access. If you have a pet you will need to be home or the pet will need to be in a secure place.
What happens if I am locked out?
Contact the leasing office during normal business hours, if after hours you will need to call a locksmith, our maintenance is not able to preform lockouts.